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Stability Testing Case Study |
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Proven billing accuracy at Magyar Telekom / T-Com
Hungary
Revenue assurance through stability testing at Magyar
Telekom demonstrates how this task can be transformed from a one time job to a
regular, efficient and controlled process achieving:
- Proven legal
& regulatory compliance
- Effective testing, supporting service and
tariff development - 90% of traffic cases tested
- Automated execution and higher testing efficiency - 80% less resources needed
- Shorten Time to Revenue - invoice testing period reduced by 70%
- Increased subscriber satisfaction
- Extremely frequent (even
daily) execution in contrast to a project based approach
- Seamless evolution
from project to process based approach
Furthermore, the project enabled
Magyar Telekom to operate, further develop and extend a pro-active process in
order to continuously assure maximum revenue and efficiency.
The great
achievement of the innovative approach is that revenue assurance has lost its
event-driven character and become an efficient, repeatable, daily routine. The
process-based approach ensures that even the smallest problem is detected in
time. Thanks to the continuous control, the aggregation of problems and domino
effects are avoided. Revenue leakages are identified and solved efficiently.
A common problem regarding billing system testing, validation and
auditing is that the coverage is not sufficient. And increasing it requires
enormous resources and reusability is not solved. Problems are mainly
concentrated in the execution and evaluation phase: test execution is never
perfect. Failed and repeated calls, imperfect timing and unsatisfactory call
identification make testing both a difficult and involved task. All the problems
noted at test execution roll over to evaluation. As a whole, there are two
critical points: the production of test data and the evaluation of the results.
Neither of them has been fully automated previously.
A fashionable
methodology is coming into play and provides the solution for the problems
above: stability testing

Stability
testing for call detail record processing is based on a representative test
record set that is created and submitted to the billing system for each test
run. The evaluation is the comparison of the recent and previous
results. Only the differences are investigated - errors are corrected, foreseen
changes are approved and reference results are updated. Therefore
maximum efficiency of test evaluation is assured.
Summing up, operators
have to prove the accuracy of their systems. But the methods and tools applied
must be at least as reliable as the system itself. Therefore, it is a huge
responsibility and challenge for suppliers of billing support systems to prove
the compliance of their products and services. This objective is supported
by the BABT attested CeDaR ensuring the acceptance of CeDaR-based testing and
auditing processes by regulatory bodies and other authorities worldwide.
For more information on how you can deploy proactive revenue assurance and how you can integrate this industry best practice contact Mr. Zoltán Páris at
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