Industry
players claim huge losses - 3-15% of total revenues of an operator. Anyway, it
shows a large variety and that is why ROI should be considered very carefully
by each operator.
Telecom Revenue
Assurance in 2009
Since the revenue leakages are
not aware of the global recession Telecom Revenue Assurance gets higher
importance for operators. They need to
Fix all known issues that caused
insignificant loss until now,
Be proactive: perform regular
audit by Allround
Get more defensive against those
"smart technicians" that become more motivated to find the way to cause revenue
loss.
High complexity change management challenges and the huge volume of
transactional data always result in certain revenue leakages; while the fully
automated processes let even trivial mistakes remain unrevealed. The most
important target for Telecom Revenue
Assurance is the primary revenue stream: from switch to balance/bill.
Allround Revenue Assurance Solution reflect a
holistic approach covering the complicity of all revenue streams, providing
full advantages of system, business process, skill and organizational
synergies. It gives an overall view of any possible revenue leakage,
furthermore, problems by fully helps not only
detecting, but preventing problems by fully supporting the everyday operational
work.
To ensure
the best return on investment on the telecom revenue assurance solution it is
crucial to
Find
the right moment when problems can be solved with optimal cost
Find
the balance between high-cost proactive and high-risk reactive strategies
To support
these business decisions and sizing with flexibility Allround Revenue Assurance
methodology includes four major elements:
Monitoring: short term reactive
oThe
monitoring Telecom Revenue Assurance function takes transactional and/or
cumulated data and applies validation rules on them to detect Habit Anomalies, or compares current to
historical values to detect Habit
Differences.
Correlation: short term reactive
oCorrelation
takes transactional or aggregated data from two different sources for the same
period of time and compares the two values with absolute or relative
thresholds; if the difference exceeds the threshold Problems and Alarms are
generated.
Case Trend Reporting: long term reactive
oCreates
case-by-case information about the anomalies detected. Although these cases are
relevant for given entities, the long term trend analysis on them provides very
useful input for continuous improvement for Telecom Revenue Assurance methods
and awareness; furthermore helps finding the real roots of the problems.
Active Testing: short term proactive
oIn
case of traditional re-active Telecom
Revenue Assurance the ROI based on losses recovered - you have to wait until
things go wrong.
oThe
more effective pro-active methods
require different approach and tools.
oAllround
offerings for pro-active revenue assurance via Active Testing
File
based: CeDaR and stAbility integrated into Risk Management Framework